Reference Thai Air - MS Teams Call Center with Peoplefone SIP Trunk
Nov 25, 2021
How is the airline Thai Air positioned in Switzerland?
We have 3 employees stationed at Zurich Airport, 5 in Cargo and 12 in the Town Office. We had to close the latter this year due to the Corona crisis and the associated short-time work. Since then, the 12 employees affected have been working from their home offices.
Why did you switch to a new telephony solution?
The driver behind the replacement of our existing telephony system was the dissolution of the Town Office. This was because our old solution was tied to the workplace, and calls made while employees were away would have gone nowhere. This would have been unthinkable, especially for our team that takes care of reservations. Thanks to the new telephony solution, our employees can also be contacted remotely and can always be reached via the corresponding smartphone application, even when they are on the road.
Which solution did you choose and why this one in particular?
We have been using the Microsoft Teams solution since March 2021. This solution was recommended to us by our long-standing contact person for computer and telephony matters, Thomas Koch. We had also evaluated a solution from another provider. However, this was too expensive and too complex for us. This was also because we would have had to change installation partners. That was not an option for us.
Why did you decide to work with peoplefone and Bix Bytes?
We have been working with Mr. Koch for 20 years and are very satisfied. When he moved to Bix Bytes at the beginning of the year, it was clear to us that we would move with him. He was also the one who recommended peoplefone as the provider for our new telephony solution. And his recommendations have always paid off in the past years.
How did the change take place?
Mr. Koch explained to us in advance what possibilities Microsoft Teams would open up for us and ensured a smooth porting by testing the connections beforehand. In addition, our employees all received training and instructions on how to use Microsoft Teams before the switch. The switch subsequently went smoothly.
What were the challenges?
At the beginning, someone was occasionally thrown off the call because the wrong button was pressed. Other than that, however, the changeover didn't cause any difficulties. The solution is actually also relatively self-explanatory. How was the cooperation with peoplefone and Bix Bytes? We are very happy with the cooperation with Bix Bytes and peoplefone. Mr. Koch is our central contact person. If there are any disruptions, he deals with them directly with peoplefone. people-fone therefore stays in the background - which is good, because it means that the solution works.
How satisfied are you with the new solution?
We are very satisfied. So far we haven't had any problems with Microsoft Teams. We would therefore recommend the solution at any time - or have already done so. We have told our German colleagues about Microsoft Teams, as they also want to optimize their availability. Now we are curious whether they will also switch. peoplefone would also be active as a provider in Germany.
What is the biggest difference to the previous solution?
We can now all call each other, which was not so easy with the previous solution - you were always connected to the head office first. There was no way to directly short-circuit each other internally. In addition, we can now hold virtual meetings and chat with each other. And our reservations team is much more accessible thanks to the new ring connection, and we can see when our colleagues are busy. We also have robots that ensure that callers are always connected to the right contacts. Another argument in favor of the solution is the cost: We used to have a lot of numbers that we didn't need but paid for. Now we pay for exactly the licenses we need.
From an interview with Ms. Silvia Stoll, Sales & Marketing Manager at Thai AirREAD MORE
Recent ArticleTechnology: Successful SharePoint projects together with Microsoft 365!
Oct 25, 2021
Organisations use Microsoft SharePoint to create websites. Together with Microsoft 365, it offers a holistic solution for collaboration in the company. Thus, SharePoint serves as a safe place to store, structure and share data, while it can be edited from almost any device using Microsoft Office.
To ensure that SharePoint is implemented correctly, Bix Bytes Solutions supports you with application specialists from planning to implementation and operation.
SharePoint project for a financial company with several locations in Switzerland and Europe.
As the exchange of information for the employees is an important part for the business activities of the company, the customer decided to realise a fully functional intranet with SharePoint. This allows information to be made available to all employees centrally, easily and quickly. It should also be possible to store and edit all company content centrally and with the specified authorisation requirements. Employees should be able to easily contact customers internally and externally via chat and video with the help of MS Teams in order to exchange information. To realise this idea, the client was looking for a professional SharePoint development team to implement and customise an intranet based on SharePoint Online. BBS took on this task.
Our business analysts and SharePoint consultants started by defining the general structure of the future intranet in order to create a clear and flexible architecture that would allow the intranet to be managed, supported and extended effectively.
Once the general structure of the solution was designed, the project entered the development phase. BBS's SharePoint developers provided different components of the intranet to make it user-friendly and feature-rich.
The intranet allows users to post two types of messages:
Corporate news, created by the internal communications department and available throughout the company.
Departmental news, created by the head of department, who either publishes news on the departmental site or makes it publicly available.
Web pages for individual departments
Such web pages contain departmental news, useful links to key departmental and corporate resources, team member profiles, team documents, activities, and collaboration tools to support effective teamwork. Each webpage is managed by a department head and can be customised in accordance with departmental needs.
Access to documents
Company documents can be accessed from the office, home office or on the road via the online SharePoint. Office documents can be edited online or with the locally installed Microsoft O365. To provide the easiest possible access, employees can also synchronise documents locally using Microsoft OneDrive technology and open them directly from Windows Explorer. This can be done when connected online or offline while on the move. The data processed offline is automatically synchronised with SharePoint again the next time they connect to the Internet.
The new SharePoint intranet helped the client achieve several goals:
Unify corporate activities within a single secure platform;
- Make executive information directly and centrally available to all employees;
- Increase employee productivity through intranet tools and services available 24/7;
- Facilitate departmental work through personalised websites for each department;
- Improve employee involvement in corporate life thanks to the user-friendly solution.
- To enable internal, as well as external communication such as chat or video telephony with the help of teams.
#digitalworkplace #cloud #sharepoint #O365 #microsoft #bixbytessolutions #consulting #digitalisierungREAD MORE
Recent ArticleGraphics: From the hand drawing to the digital image
Oct 25, 2021
The #UIUX (graphic designer) team of #bixbytessolutions develops visualisation concepts for web applications and websites in the context of further education. This project uses #OnlineLearning situations to show how to create individual digital images. The starting point is a hand drawing, which is digitally converted by a graphic designer. This is very interesting to get an individual design.
Need for a modern WEB application is implemented by our UI/UX team in two phases. First a clickable #Wireframe (greyscale design) and after approval a #VisualRollout (colour design) is worked out according to their #CICD specifications. This forms the basis for the programming of the #FrontEndApp, #OnlineShop and #MobileApp.READ MORE
Oct 25, 2021
Integrate communication into your business application!
If your employees work in your business application every day to look after customers, but they always have to switch to another application for voice, video and chat communication. This interrupts the work flow and the employee needs about 20 minutes each time he is interrupted until he can continue working again.
By integrating the communication elements directly into your business application, the workflow is ideally supported. The employee can build up a customer service application directly from the customer database in the #ERP, #CRM. We analysed the #API of the #ALE #Rainbow platform and integrated it into an API test application (no graphic design) to test the functionality live. This forms the technical basis for integrating all the necessary control elements into your application and website.
Let us support your employees in the work process together!
#SoftwareDevelopment #ProcessOptimisation #FrontEndApp, #OnlineShop #MobileApp #interactive #DSSP #openrainbowREAD MORE
Oct 11, 2021
Do you have the challenge to implement an effective dynamic visualisation of your data in a web application?
The #HTML5 #Canvas element is determined by the two attributes width and height. The strength lies in the use of the HTML5 Canvas API, which is used to create dynamic graphics with Java Script.
Besides general advantages like browser compatibility, portability and easy implementation, the following applications are in the foreground:
- Animation of all objects created with Canvas
- Flexibility in the display of shapes, images and external medians
- Interactive WEB applications react to user actions, e.g. on the touch screen.
All these advantages make the Canvas technology stand out from other implementation possibilities such as Flash or Silverlight.
#bixbytessolutions #digitalisation #html5 #canvasREAD MORE
Oct 11, 2021
Since the foundation of Bix Bytes Solutions GmbH in November 2017, many projects have been won quickly. Due to the intensive cooperation with the engineering and the fast and uncomplicated customer support during the project implementation, these projects could be implemented very successfully. Through these references, further new customers could be won and this success could be further expanded.
With this milestone we celebrate the successful start of the company and lay the foundation for further growth in the coming years.
We would like to thank our loyal customers for their trust in our abilities and our employees for their tireless efforts to make the projects a success.
#anniversary #softwaredevelopment #digitisationREAD MORE
Oct 11, 2021
Our engineering team consisting of a business analyst, solution architect, front end engineer, back end engineer and QA engineer implemented a complete meeting room reservation application in just one day. They also configured the customer-defined Wi-Fi name and password via the #Meraki portal and activated it for the duration of the meeting. At the same time, they displayed a welcome screen for the upcoming meeting with the meeting information and the WLAN access data via the #WebEX Board. This achievement is particularly noteworthy because the whole team had no experience with Cisco portals when they started the #Hackathon. This was an impressive demonstration of our team's commitment and know-how. Many thanks to our team, great effort!
Thanks to the whole Cisco team for the support and special thanks to @patrickmosimann @marcofahrni @christophkoch @corinneruemmeliREAD MORE